T & C

TERMS & CONDITIONS between you, the customer and Kaixe, the supplier

CONTACT - I can be contacted by email at: kaixe@hotmail.co.uk, telephoned on: 01387 720365, mobile 07878792498 contacted through my website, contacts page on www.kaixe.co.uk or messaged on my facebook page, www.facebook.com/Kaixe


PAYMENT: This should be paid in full at any time up until two weeks before the date the order is due. If this is not paid, the order will therefore not be fulfilled and no cake will be supplied.

DEPOSITS: For wedding cake, or larger, stacked celebration cakes, a deposit of £50 is required. This is non-refundable. The balance of the order cost can be paid anytime up to two weeks before the date the order is due. 


CHANGES: Changes to your cakes size and flavour will be accepted up to 14 days prior to delivery. After this period a cost may be incurred depending on the scale of the changes.


CAKE STANDS: . A £25 Hire Charge is applicable should you need the stand with your cake and is non refundable. This reflects the price needed to replace the stand should any loss or damage occur.


DELIVERY AND SET UP: Set up at weddings are charged within your cake price, as is delivery of cakes and cupcakes to an area of 5 miles within Dumfries. Delivery out with this area will be charged appropriately on a scale according to fuel consumption. You will be informed of the amount of delivery charge at the time of order. Failure to pay this could result in your cake not being delivered. 

CAKE COLLECTION: If you would prefer to collect your cake in person please ensure that you have a suitable means of transporting it safely. Often, occasion cakes are too big or of an irregular shape to fit into a standard sized cake box and Kaixe cannot accept any responsibility for damage that occurs once the cake has left the premises. 

CANCELLATION: In the event of cancellation being made more than 30 days prior to delivery no further payment will be required. If the order is cancelled within 7 days of delivery full payment will be required. Should you cancel for any other reasons beforehand, cost of materials purchased will be deducted from any refund due.


REFUNDS : will only be issued at the discretion of Kaixe. And will be minus the cost of any materials purchased and/or used.

In the event of something occurring, which requires you to change the date, venue or time of your occasion, please contact Kaixe as soon as possible to enable other options to be discussed.


CAKE SUPPORTS. Sometimes stacked cakes or cakes with models need internal supports. Please be aware of these when cutting. These supports may be wood (dowels and/or skewers/cocktail sticks), plastic (dowels), or jumbo straws depending on what is required. 


Note: These terms and conditions may be added to at any time, at the discretion of Kaixe.